SHIPPING COSTS
Netherlands
All orders in the Netherlands over €50 are shipped for free with track & trace. For orders under €50, €3.95 (mailbox package) or €5.95 (parcel) shipping costs will be charged.
Belgium and Germany
Orders to Belgium and Germany from €100 are shipped for free with track & trace. For orders under €100, €8.95 shipping costs will be charged.
Other Countries
For other orders, €14.95 shipping costs will be charged. Import duties and taxes levied by customs are the responsibility of the customer.
DELIVERY TIME
If it's up to us, your package will be on your doorstep the next day. We try to ship all orders within one day. All orders are sent with a track and trace code. You can find your track and trace code and instructions in the confirmation email.
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Netherlands |
1 to 2 working days |
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Belgium & Germany |
3 to 5 working days |
Please note: If a package is returned due to an incorrectly entered address or failure to pick it up at a collection point, the additional shipping costs are at the customer's expense.
RETURNS
You have the right to return your order up to 14 days after receipt.
Download your return label here (first fill in the details, such as track & trace code of your delivered order). With this return label, you can return your mailbox package for €4.95 and your parcel for €6.95 to us (return costs are for the customer). Always use our return form for a return package. This form must be printed and filled in when returning.
For Belgium, return costs are a bit higher; if you find a shipping company with lower costs, you can also purchase a label yourself at the post office. However, keep an eye on the track & trace yourself, as we will not receive a notification of this. You can also email it to us (klantenservice@lastories.nl).
The returned products will be refunded to the account used to place the order after receipt. It is the customer's responsibility that the package is received in good order and that the customer can prove the return shipment with a shipping receipt if necessary.
Please note when returning:
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Products from the (live) sale can only be returned in exchange for a gift card.
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Products must be returned unworn, undamaged, and in their original condition, including labels and original packaging. If an item is not received in its original condition, we unfortunately cannot accept the return or can only partially compensate.
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Earrings cannot be returned for hygienic reasons.
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Return costs are at your own expense, unless it concerns a product that is defective or unsound.
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We are not responsible for lost returns. Therefore, always keep your shipping receipt as proof of return.
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Gifts must be included if, after return, the order amount no longer meets the promotion conditions.